Welcome to Stroller Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium baby products and services. If you don’t find what you’re looking for, our parenting experts are always happy to help at [email protected].

About Our Products

What types of baby products do you offer?
We specialize in premium baby gear including:
  • Car seats (forward-facing, combination, and infant)
  • Strollers, buggies, and travel systems
  • Nursery furniture (cribs, cot beds, dressers)
  • Feeding essentials (bottles, pumps, kits)
  • Baby monitors and safety products
  • Comfort items (bouncers, rockers, slings)
Our products are carefully selected to meet the needs of safety-conscious parents who value quality and convenience.
Are your products safety certified?
Absolutely! All our products meet or exceed international safety standards. We work with reputable manufacturers who prioritize child safety in their designs. Each product undergoes rigorous quality checks before shipping.
Do you offer car seat and stroller combinations?
Yes! We offer several car seat and stroller bundles that are compatible with our range of adaptors. These combinations provide seamless transitions from car to stroller, perfect for busy parents.

Ordering & Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed through our encrypted payment gateway.
Is my payment information secure?
Your security is our priority. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

Where do you ship?
We ship worldwide to most countries (excluding some remote areas in Asia). Our warehouse is located in Arvada, Colorado, and we deliver to your doorstep via reliable carriers.
What are my shipping options?
We offer two convenient shipping methods:
Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
All orders are processed within 1-2 business days before shipping.
Will I have to pay customs fees?
International shipments may be subject to customs duties, taxes, or fees imposed by your country. These charges are the responsibility of the recipient and are not included in our shipping costs. We recommend checking with your local customs office for potential fees.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can:
  • Track directly through the carrier’s website using your tracking number
  • Check your order status by logging into your Stroller Shop account
  • Contact our customer service for assistance

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused, in original packaging, and with all tags attached. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Account & Customer Service

How do I create an account?
You can create an account during checkout or by visiting our account registration page. Having an account allows you to track orders, save your preferences, and check out faster in the future.
I forgot my password. What should I do?
Click “Forgot Password” on the login page, and we’ll email you instructions to reset your password. If you don’t receive the email, please check your spam folder or contact our customer service.
How can I contact customer service?
Our parenting experts are available to help via email at [email protected]. We typically respond within 24 hours during business days.
Need more help? Don’t hesitate to reach out to our friendly customer service team. We’re here to make your parenting journey easier with quality products and reliable service.