At Stroller Shop, we understand that safety-conscious parents deserve the same level of care in our return policy as we put into selecting our premium baby gear. If you’re not completely satisfied with your purchase, we’re here to help with a straightforward returns process.

Key Return Information:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Return Shipping: Customer responsibility (original shipping fees non-refundable)
  • Refund Method: Original payment method
  • Processing Time: 5-7 business days after we receive your return

How to Initiate a Return or Exchange

Step 1: Submit Your Return Request

Email our customer service team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • The item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange
Subject: Return Request – Order #[Your Order Number] Dear Stroller Shop Team, I would like to request a return/exchange for my recent order: Order Number: [Insert] Item(s) for Return: [Product Name(s)] Reason for Return: [Brief Explanation] Please advise if you would like: [ ] Refund to original payment method [ ] Exchange for [Product Name/SKU] Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed return instructions. Please note: Returns without an RMA number cannot be processed.

Step 3: Package and Ship Your Return

Securely package the item(s) in their original packaging with all accessories and tags. Include a copy of your order confirmation or packing slip. Ship to:

Stroller Shop Returns
17794 West 77th Lane
Arvada, CO 80007
USA

Important: We recommend using a trackable shipping service as you’re responsible for the return until it reaches our warehouse.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days
  • Method: Credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Item cost minus original shipping fees (unless return is due to our error)

Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchanges

For exchanges:

  1. Follow the standard return process above
  2. In your return request, specify the replacement item
  3. We’ll ship your new item once the return is received and approved
  4. You’ll be responsible for any price difference and additional shipping costs

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Opened feeding products: Bottles, feeding kits, and pumps
  • Personal care items: Bibs, muslin cloths, and bath products
  • Special orders: Custom or personalized items
  • Clearance items: Marked “final sale”

Damaged or Defective Items

If you receive a damaged or defective product:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage/defect and packaging
  3. We’ll arrange a replacement or refund at no additional cost

Need Help?

Our customer service team is available to assist with any return questions. Contact us at [email protected] and we’ll respond within 24 hours.

Remember: Your satisfaction is as important to us as your child’s safety. We stand behind our products and want you to be completely happy with your Stroller Shop purchase.