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Welcome to Stroller Shop! These Terms and Conditions (“Terms”) govern your use of our website (babystrollergear.com) and all purchases made through our store. By accessing our site and making purchases, you agree to comply with these Terms. Please read them carefully.

1. Our Commitment to You

At Stroller Shop, we’re dedicated to providing safety-conscious parents with high-quality baby products and exceptional service. We understand the importance of reliability when it comes to your little ones, and we stand behind our products with transparent policies.

2. User Responsibilities

2.1 Account Information

When creating an account or making a purchase, you agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your password
  • Promptly update any information that becomes outdated
  • Accept responsibility for all activities under your account

2.2 Prohibited Activities

You may not:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of our website
  • Use automated systems to extract data without permission
  • Misrepresent your identity or the intended use of products

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs significantly from its description, please contact us immediately.

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Safety Standards

All our baby car seats, strollers, and safety products meet or exceed applicable safety standards in the countries where we operate. It is your responsibility to ensure proper installation and use according to manufacturer instructions.

4. Ordering and Payment

4.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse any order for any reason.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details on our servers.

4.3 Pricing

All prices are in US dollars and exclude applicable taxes unless otherwise stated. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once your order ships.

5.2 Shipping Options

We offer:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

5.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary due to customs processing.

5.4 Delivery Issues

You are responsible for:

  • Providing accurate delivery information
  • Any additional customs fees or import taxes
  • Reporting non-delivery within 30 days of shipment

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of delivery for a refund or exchange, provided they are:

  • In original condition with all packaging and tags
  • Unused and unwashed
  • Accompanied by proof of purchase

6.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Opened feeding products (bottles, feeding kits, pumps)
  • Personal care items (bibs, muslin cloths, bath products)
  • Special orders or customized items
  • Clearance items marked “final sale”

6.3 Return Process

  1. Email [email protected] within 15 days of delivery with your order number and return reason
  2. Wait for our Return Merchandise Authorization (RMA) number
  3. Ship items to: Stroller Shop Returns, 17794 West 77th Lane, Arvada, CO 80007 USA

Note: You are responsible for return shipping costs unless the return is due to our error.

6.4 Refund Processing

Refunds are processed within 5-7 business days after we receive and inspect your return. The refund amount will exclude original shipping fees (unless the return is due to our error).

7. Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not use our content without express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Stroller Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Product misuse or failure to follow manufacturer instructions
  • Events beyond our reasonable control (natural disasters, etc.)
  • Third-party actions or website content

Our total liability for any claim related to our products or services shall not exceed the purchase price of the relevant product.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, USA, without regard to its conflict of law provisions.

11. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes constitutes acceptance of the modified Terms.

12. Contact Us

For questions about these Terms or any other concerns:

Email: [email protected]
Mail: Stroller Shop, 17794 West 77th Lane, Arvada, CO 80007 USA

Thank you for choosing Stroller Shop for your baby’s safety and comfort needs!